Terms and Conditions
By using the LoveLondonSouvenirs.com website, you are agreeing to the following terms and conditions.
Making A Purchase
Browse our online store and click on any items that you wish to purchase and add them into the shopping cart. After you have finished your selection, click on “checkout” and add a few details that we require in order to complete the order.
All credit card details are secured by 128bit SSL encryption for your security.
We accept payments through PayPal. If you are shopping from outside the UK, your credit card company will convert the transaction to your local currency at their current exchange rates.
Packaging & Quality of Goods
All items will be sent out properly packaged. While we only send out goods of the highest quality, we cannot guarantee that all handmade items are identical.
All orders will be dispatched within 24 hours, unless the items are not in stock (see “Back Orders”). We estimate delivery times as 2-4 working days for UK, 3-6 working days to Continental Europe and 7-10 working days to Rest of the World (including USA).
Delivery times are estimates only and we cannot be held liable in any way for the late delivery of goods.
UK Mainland Delivery
Parcels up to 10kg will be charged at £5.95.
Orders over £75 come with free delivery (excluding: BFPO, Channel Islands, Northern Ireland and Outer Hebrides).
E.U. Orders will be charged at £15 (max weight 2kg)
Worldwide Orders will be charged at £25 (max weight 2kg)
All orders over £250 come with free delivery.
We reserve the right to change these rates at anytime due to the delivery address and/or type of goods ordered. Should there be an increase in the delivery charges (i.e. heavier parcels) then we will inform you first, and await your confirmation of acceptance, before completing the order.
LoveLondonSouvenirs.com cannot be held responsible should local customs authorities wish to confiscate any particular item contained within the hamper, refuse the parcel or charge any import duty. The recipient is responsible for paying the duty.
If your item is not in stock, we will place it on back order for you. We aim to obtain any items that are out of stock within 48 hours. If this is not possible, we will email you with the options to choose an alternative or to refund that particular item if you wish not to wait.
Breakages during carriage: must be reported within 7 days of receipt of the goods.
Unwanted items: refunds will be only be provided when you report and return unwanted item(s) within 14 days to us in original, unused condition in original packaging. The refund will only cover the cost of the item and not delivery charges or any charges incurred in returning the item(s) to us. A 15% restocking fee will also occur when unwanted items are returned to us, this will be deducted from the refund. Non-returnable items include boxer shorts and thongs.
To return an item please contact us in writing (email or post) beforehand and wait for our confirmation before returning goods. We regret we cannot accept returned goods without first being contacted in writing.
- Email: LoveLondonSouvenirs@gmail.com
- Postal Address: Love London Souvenirs, 70-72 Russell Square, London, WC1B 5BA
You will receive a refund, or your credit card will be refunded, no later than 30 days after Love London Souvenirs’ receipt of the returned goods.
Faulty Items / Our Error: Full refunds will be issued for any faulty item(s) or where the return is as a result of our error. The refund will include the cost of the item(s) together with its delivery charge.
Loss of Order Through Carriage
All orders are sent by signed for delivery, however in the unfortunate event of your order being lost during carriage, we will issue a full refund once the item has been confirmed lost and a claim for the losses has been accepted by the courier company. This procedure takes from 25 working days. We cannot be held responsible for parcels left with neighbours.
We reserve the right to make changes to any information, product or service without letting you know in advance. The design of our products may vary from the product images displayed on this website.
We have checked our website thoroughly so that it is as accurate as possible. However, we regret that we will not be held responsible or contractually liable for any mistakes. If you find a mistake, please let us know by emailing us on LoveLondonSouvenirs@gmail.com
We may provide links to other sites as a service to visitors. We have no control over other people’s sites, so cannot accept any responsibility for them. If you feel that a link on our website is inappropriate, please let us know.
If you would prefer to order via the telephone you can ring our Russell Square Store on 020 3122 0006.
This notice applies to all information collected or submitted on the LoveLondonSouvenirs.com website. We are committed to protecting your privacy and we will only use the information that we collect about you lawfully.