70 – 72 Russell Square London, WC1B 5BA

Mon – Sat, 8:00 AM – 8:00 PM
Sun 8:00 AM – 6:00 PM

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

UK Delivery

UK Mainland Delivery

Parcels up to 10kg will be charged at £5.95.

Orders over £75 come with free delivery (excluding: BFPO, Channel Islands, Northern Ireland and Outer Hebrides).

Overseas Delivery 

E.U. Orders will be charged at £15 (max weight 2kg)

Worldwide Orders will be charged at £25 (max weight 2kg) 

All orders over £250 come with free delivery.  

We reserve the right to change these rates at anytime due to the delivery address and/or type of goods ordered. Should there be an increase in the delivery charges (i.e. heavier parcels) then we will inform you first, and await your confirmation of acceptance, before completing the order. 

LoveLondonSouvenirs.com cannot be held responsible should local customs authorities wish to confiscate any particular item contained within the hamper, refuse the parcel or charge any import duty. The recipient is responsible for paying the duty.

Which payment methods are accepted in the Online Shop?

We accept payments through PayPal and payments are accepted from all leading debit and credit cards, including American Express, MasterCard and Visa. 

Although we use PayPal (what is PayPal?) to process our online payments, you do NOT require a PayPal account to place your order.

If you are shopping from outside the UK, your credit card company will convert the transaction to your local currency at their current exchange rates.

How long will delivery take?

All orders will be dispatched within 24 hours. We estimate delivery times as 2-4 working days for UK, 3-6 working days to Continental Europe and 7-10 working days to Rest of the World (including USA).

Delivery times are estimates only and we cannot be held liable in any way for the late delivery of goods.

How secure is shopping in the Online Shop? Is my data protected?

All credit card details are secured by 128bit SSL encryption for your security. Your personal information will not be disclosed to any other business or third parties. We are committed to protecting your privacy and we will only use the information collected or submitted by you on the LoveLondonSouvenirs.com website lawfully. 

Get in touch

Email: lovelondonsouvenirs@gmail.com

Tel: 02031220006

Send us a message